Tanner, Ballew and Malloof, Inc.

Claim Service Survey

This survey will help keep us aware of the type of service you are receiving from the insurance company claim department and assist us in improving the claim handling process.

Thank you for taking the time to respond.  If you have any questions or would like to discuss this further, please indicate this in the "comments" section.
Submitted By*: First Name:   Last Name:
Company:
Email Address*:
Date of Loss:
Type of Loss:
On a scale of 1 to 5 (1 being superior and 5 being poor), how would you rate the insurance company's overall handling of this claim?
1   2   3   4   5
Was it necessary to contact our agency for help in settling this claim? Yes  No
If yes, how do you rate our staff's handling of this claim? 
2   5
After you reported this loss, did the insurance company's claim adjuster contact you within 24 hours? Yes No
If no, how soon did they contact you?
Did they give you any explanation as to why contact was not sooner? Yes No
Explanation:
What was the attitude of claim adjuster through the entire process of handling your claim?
Do you feel the overall handling of your claim was done in a timely manner? Yes No
If no, why?
Was this claim settled to your satisfaction? Yes No
Please explain:
Comments, suggestions, other complaints: