Tanner, Ballew and Malloof, Inc.

TBM Service Survey

This survey will help keep us aware of the type of service you are receiving from our company and will provide us with ideas on how to improve our services, our response time, and what kind of service you are most interested in.

Thank you for taking the time to respond.  If you have any questions or would like to discuss this further, please indicate this in the "comments" section.
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SERVICE Poor Fair Average Above Average Superior No Opinion
Telephone calls returned on a timely basis
Positive attitude, willingness to help
Invoices on time and understandable
Ability to reach Account Executive
Frequency of visits by your Account Executive
Problems solved to your satisfaction
Appreciation shown for having your business
DESIGN OF COVERAGE Poor Fair Average Above Average Superior No Opinion
Current coverages evaluated and discussed
Optional coverages evaluated and discussed
Insurance abstract format and information provided
Thorough review of exposures
PRICE Poor Fair Average Above Average Superior No Opinion
Premium breakdown by type of coverage
Explanation of any changes in premium
Payment options discussed
Accounting questions solved
COMMENTS